Gartner Magic Quadrant 2024 Crm 2024. Gartner has named salesforce a leader in the crm customer engagement center (cec) magic quadrant for the 13th consecutive year. In its ccaas magic quadrant, gartner evaluates the ability of nine prominent cloud contact center providers to meet the needs of global enterprises.

Recently released the 2024 version of its magic quadrant for sales force automation platforms. The analysts on the report—irina guseva, jim murphy, mike lowndes, and john field—also evaluate each listed vendor’s strengths and weaknesses and rank them on the.